Tekabet FAQ — All your questions answered here

You must be at least 18 years old to register on Tekabet. This is a condition of our license and part of our responsible gaming commitment. A national ID or passport may be requested for age verification.

No, each person may only open one account. If multiple accounts are found to belong to the same individual, all accounts may be closed and any bonuses forfeited.

First, check your spam or junk folder — verification emails often end up there. If you still don't see it, log in to your account and use the "Resend Verification Email" option. If the problem persists, contact us via live chat.

Log in and go to "Account Settings". From there you can update your email, mobile number, and password. To change your name or date of birth, contact customer support and complete identity verification.

KYC (Know Your Customer) is an identity verification process designed to prevent fraud and keep your account secure. You'll need to upload a photo of your national ID or passport before making large withdrawals. Verification is typically completed within 24–48 hours.

You can deposit on Tekabet via Mobile Banking or direct bank transfer. All available methods will be displayed on the payment page. Simply choose whichever option works best for you.

The minimum deposit amount is BDT 100. The maximum depends on the payment method you choose. Full details are available on the deposit page. As part of responsible gaming, you can also set your own deposit limit.

Mobile banking deposits are usually credited to your account instantly (within a few minutes). Bank transfers may take a little longer. If your deposit hasn't appeared after 15 minutes, please contact customer support.

Log in to your account and select the "Withdrawal" option, then enter the amount and choose your preferred method. Processing is usually completed within 1–24 hours. If your KYC verification is not yet complete, your withdrawal may be delayed.

Tekabet generally does not charge any fees for withdrawals. However, your payment provider may apply their own charges. Any applicable fees will be shown at the time of withdrawal.

Keep your payment receipt or transaction ID. If your funds have not arrived 30 minutes after depositing, contact customer support via live chat or email with that proof. We'll resolve it promptly.

After your first deposit as a new member, a 100% welcome bonus is credited automatically. The bonus goes up to a maximum of BDT 5,000. It is available to new members only and can be claimed once.

To withdraw a bonus, you must meet the specified wagering requirements — typically 20–30x the bonus amount. Full terms Terms and Conditions listed on the page.

The welcome bonus must generally be used within 30 days. Any unused bonus will expire at the end of this period. The specific validity period for each promotion is stated in the offer details.

Tekabet offers reload bonuses for existing members. Promotions Page Check back regularly. Once you log in, you'll see any offers currently available to you.

Bonuses may be cancelled if you use multiple accounts, abuse promotions, provide false information, or breach our terms. Play fairly and stick to a single account.

Tekabet covers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, volleyball, and hockey. Both local and international leagues and tournaments are available. Sports Page See details.

Tekabet's Live Casino features baccarat, roulette, blackjack, poker, Dragon Tiger, and many more games. Play against real dealers in HD video streams. Live Casino Page See details.

Once a bet is confirmed, it generally cannot be cancelled. However, some markets may offer a Cash Out feature that lets you withdraw part or all of your stake while the bet is still in play. If an event is cancelled, your stake will be refunded.

Odds indicate the probability of winning and your potential payout. For example, odds of 2.00 mean a BDT 100 bet returns BDT 200 in total (your BDT 100 stake plus BDT 100 profit). Higher odds mean higher risk and a higher potential reward.

Tekabet provides both a mobile-friendly website and a dedicated app. The app runs smoothly on Android and iOS, with full access to live betting, casino games, and all other features. Download the app.

Yes. Tekabet uses 256-bit SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. Learn more Privacy Policy on the page.

If you notice any suspicious activity on your account, change your password immediately and contact Tekabet customer support. If necessary, the account can be temporarily suspended while an investigation is carried out.

No, Tekabet will never ask for your password or OTP by email, SMS, or phone. If you receive any such message, it is a phishing attempt. Contact our customer support immediately.

Log in, go to "Security Settings", and enable "Two-Factor Authentication". An OTP will be sent to your mobile at every login. This is the strongest protection available for your account.

Go to Account Settings, open the "Responsible Gaming" section, and select "Self-Exclusion". You can choose any period from 7 days up to a permanent ban. More details On the Responsible Gaming page available.

Go to Account Settings and open the "Responsible Gaming" section. From there you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing one takes 72 hours.

The Tekabet customer support team can connect you with a professional counsellor. Start by using the self-exclusion feature, then seek advice from a mental health specialist. Asking for help takes courage.

Tekabet verifies age at registration and will close any account belonging to a minor. Parents are encouraged to use parental controls on their devices. If you notice any suspicious activity, please let us know.